Q.Where can I see pricing?

Pricing can be seen after logging onto our website with a qualified trade account. lists.

Q.Can I customize case goods?

Our case goods come only "as shown."

Q.How can I check the status of my order?

You can easily check the status of your order in your personal center on the top right of the website, under "My Orders".

Q.How do I get a Caracole Design Shop account?

Contact your rep or the Caracole Trade Sales department and they will create your account and send you a link to sign in.

Q.Why can I not see any samples on the Caracole Design Shop?

The Design Shop is exclusive to Caracole Designers and Dealers. All accounts must be authorized by Caracole before they can see or purchase samples. Contact your Caracole Representative or Trade Sales Department and they can authorize your account. >

Q.Is my card charged when I place the order or when it ships?

Card is charged at the time of order placement.

Q.How are orders shipped?

Orders are shipped complete; For any split-ship requests, please contact orders@vivet.com.

For any further questions, please call us at 866-370-0080